2023 Annual Letter to Boost Owners

I hope you had a great holiday season and the start of 2024 so far! Thank you so much for letting me manage your properties throughout the last year. It was a ton of fun and I think we made some progress in building the reputation of every single property through quality reviews.

This concludes my second year running Boost Rentals and I have lots of plans for improving the breadth and depth of services for the business going forward!

Here are a few notable improvements made throughout the year:

● Expanded my support team to offer better service to you as owners and our guests, in a quicker, more gracious manner

● Signed an exclusive contract with a high-quality maintenance company for general maintenance. If you haven’t noticed, our general maintenance issues have been resolved in a lighting fast manner, and almost never are recurring. I think we made the right decision and plan to continue working with them going forward

● Made improvements to our invoicing services, making them quicker, easier and with better visibility to expenses for our owners

● We have steadily decreased our supply expenses on a per property basis by almost 20%, though there are outliers based on the needs of particular homes

Here are a few major accomplishments:

● We improved our overall guest review average from 4.81 stars to 4.84 stars! 87% of all reviews were 5 stars

● 95% of my owners have Superhost status

● 26% of the homes managed are marked as “guest favorites”

One last thing...

This is my Steve Jobs moment... You can now find Boost Rentals on social media and through my updated website. Please feel free to follow me anywhere! I’ll be posting about the business, providing tips & tricks for managing many units, and also directing guests to those platforms to receive curated updates for what is happening in Nashville during their stay!

Instagram & TikTok: @boost.rentals

Facebook: Boost Rental Services

Thank you so much for your business!

Chris Hetzner